Inflate-A-Party's Frequently Asked Questions
Yes, although additional fees may apply for some outlying areas. You are more than welcome to tip our delivery staff if you think they are doing a good job. We strive to set ourselves apart in our industry by providing top notch customer service from the time you first contact us to setup your bounce house rental to the time we set up the bounce house or water slide and when we come back to pick the inflatable up after your party is over.
We do deliver to other cities. We do charge nominal fees for any delivery that is more than 30 miles from our warehouse in Apex, NC. Most cities in the Raleigh Durham Chapel Hill area are covered in our free delivery area.
The 4 hour rental time is all yours. We will arrive before your party start time to have your bounce house or inflatable water slide up and running and ready to enjoy for the entire party time. Many inflatable rentals can be delivered an hour or two early as we have many every day to setup and many parties start at the same time.
Setup time depends on how many rentals we have that day. Generally, we arrive 30-60 minutes before the rental time begins. Many days we have multiple rentals that have to be delivered that all start at the same time and we have to set the bounce houses up very early. It will not affect your party time and we will make arrangements with the contact person the day before the event to make sure we are on the same page.
Yes we do. We clean, sanitize and check for any equipment malfunctions before your bounce house or water slide arrive for your party. We strive to provide the best experience for our customers and we continue to get better every year and this has allowed us to bring our bounce houses, water slides, dunk tanks, mechanical bulls, rock walls and much more to Raleigh for over 20 years.
As long as you would like your kids to play the blower has to run the entire time. The units are NOT sealed air and the inflatables need the blower plugged in to keep the unit in working condition.
We love setting up in city parks, but most parks do not have electricity for public consumption. If you want to set up at a park, you will most likely need to rent a generator from us along with your inflatable rental.
Inflate-A-Party accepts all major credit cards. We also accept cash and we will accept checks from business that we have a current working relationship with.
If you need to cancel due to weather or any other circumstance we would like to know the day before the event when possible. We require a 25% deposit for any rental that is non refundable and we have a very good rain check policy that allows you to use a rain check for up to 1 year.
Most of our bounce houses are 15 x15 in size and require a 20 x 20 setup area. All of our bounce houses have the setup area that is required listed so please pay attention to those when booking. Our water slides are all different sizes. Just like the bounce house rentals, the water slides have the setup area required on them for you to determine if you have the required space for setup. When setting up on grass we use large stakes to secure the inflatables. If you have a sprinkler system you should mark the areas that we are not allowed to drive stakes in the ground. We can not and will not drag a 600 lb inflatable up or down a steep hill. We need to have fairly easy access to set these up as they can be very heavy and cumbersome to move. If you have any questions you can call our office and we can help you make a decision.
We can setup on most surfaces. The best and most secure most of the time is a setup on grass. It allows us to use large stakes to secure the inflatables. We can also setup on the blacktop or concrete and we will use sandbags to secure them for your safety. We do not like to setup on rocks as they have jagged edges and will puncture the inflatable.
Yes! We are happy to send you our contract and safety rules and highly suggest you read and abide by them.
Yes and no. How is that for clear as mud. You are not responsible for the normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If your inflatable develops a tear at the seam, please let us know as soon as possible so we can remedy the situation. If damage occurs due to a failure to follow our safety rules or negligence (for example, failing to run off the blower in high winds) you will be responsible for damages up to and including replacement of the unit and blower. We do not want you to be in that situation, which is why we have you sign and initial on all of our safety rules so that you are the trained operator on site. We set up, inspect, and disinfect and clean our units after every use, so we will be aware of any damage to the inflatable after use at your event. If you still have a question about your bounce house rental give us a call at 919-740-2429, or email us at rentals@inflate-a-party.com
Yes you do need to be present. Our driver will have you sign off on an inspection report and a copy of our rental agreement. You will also need to show us where you would like the inflatable setup. (backyard, front yard, facing the deck, facing out towards the woods etc...)
Yes of course we will be back to pick up the unit. Just as we have to deliver some inflatables early we are also not able to pick up the bounce house or water slide exactly at the end of the party. Most of the time we are back the same day to pick up however sometimes we have to leave units out overnight. Our driver will keep in contact with you about the pick up time.
If you still have a question about your inflatable rentals, give Inflate-A-Party a call at 919-740-2429, or email us at rentals@inflate-a-party.com